New events are not reflected in the Moralis Database

#3

Hey @Venkatesh_OP,

Thanks for reaching out to us :raised_hands:

Unfortunately, we’ll not look at any untrusted third-party link as it is a risk on our side. Can we know since when does the event stop getting added to your database?

#4

Those links are screenshots, Attaching the image directly here

event-issue-1
event-issue-12972×1362 442 KB
event-issue-2
event-issue-22964×822 437 KB

#5

It was working good and the last event added on 09-02-2023. The events are not being added from today Morning in my time.

#6

Hello, can you also paste the server url?

#7

Server URL: https://xzhrsct28lss.usemoralis.com:2053/server

#8

does it work as expected now? I restarted coreservices on that server, it looks like it got stuck at a connection. You can also restart coreservices programmatically if needed

#9

Yeah, it is working right now

Can we know why the connection got stuck ? Wanted to make sure that this never happens on production env

#10

we have to investigate more, I don’t know exactly now, it could have been a DNS issue or something else

#11

can you paste the stream id that didn’t work as expected?

#12

can you paste the stream id that didn’t work as expected?

Stream ID: 4d8e2665-57cf-4bfb-85e3-ec1987b2808d

we have to investigate more, I don’t know exactly now, it could have been a DNS issue or something else

Please prioritize this issue, it seems very critical for us

#13

for that stream config, can you make another transaction on chain that emits that event?

the config for that stream looks ok to me

#14

I have tried again but the webhook has not triggered

#15

can you try again one more time? I updated your stream config to remove the spaces from topic0

#16

It works now, I can get the events broadcasted with my webhooks

2 Likes
#17

I restarted coreservices on that server, it looks like it got stuck at a connection

Please don’t close this ticket until this issue is resolved/identified.

#18

Any updates on this issue ?

#19

We didn’t find out more, we are deprecating now the use of old managed Moralis Servers, are you planning to move to using stream API?

#20

I am facing same issue. Please help

#21

Whats the timeline for this deprecation? Yes, we are in the process of migration

#22

you can restart coreservices programmatically by following this forum post:

most of the times restarting coreservices is enough to fix possible issues

Moralis did not catch all the events