504 Gateway Timeout and CPU 100% (again)

Technical Issue Reporting
#1

I already purchased the Moralis Optimum Server.
But today I still get the 100% CPU problem.
image

I emailed [email protected] 6 hours ago but don’t get any response. (Ticket 68930)
I really need some way to quickly contact to technical support. My Dapp is hanged and no one can use, and I don’t know how to get support.

1 Like
#2

can you share your server subdomain/url?

#3

My server subdomain is: https://atl5nkrrpg3m.usemoralis.com:2053/server

#4

is this a production server? it doesn’t look like it is an upgraded server, and it looks like the CPU is in 100%

#5

@cryptokid
Yes, it is our mainet server. We purchased an upgraded server for our testnet server, and after 1 week of running on testnet, we moved to mainnet.

2 days ago, I asked the question about switching my upgraded license. You can check this question: 504 Gateway Timeout and CPU 100%

Ivan told me that I need to email [email protected],
But today, when I mail, no one reply me.

#6

@cryptokid, to summarize:

Our testnet server is https://e4xixc3alpov.usemoralis.com:2053/server
This testnet server has been upgraded.

Today, I stop using the testnet server and move to mainnet. Our mainnet server is: https://atl5nkrrpg3m.usemoralis.com:2053/server
Which is the fastest way to get my mainnet server upgraded?

#7

Hi @nkduong , I believe I got back to you via email. I see you mention the same server url as in email.

Let’s move there, and we can close this thread.

Thanks! :slight_smile:

#8

@kresimir thank you so much for your quick response!

3 Likes
#9

@kresimir
Thank you for your support. But after upgrading to the production server, I still got 504 errors sometimes.

Can Moralis offer a higher plan for our dapp?

#10

@cryto, can you help me check if this server is correctly upgraded ?
https://atl5nkrrpg3m.usemoralis.com:2053/server

We still experience 100% CPU, and a lots of user complain :frowning:

#11

your server is upgraded now, but it uses all the processor cores in 100% with Moralis Server. maybe you need to optimise some processing

#12

if you don’t need historical sync and if it is enabled, you could disable it

#13

@cryptokid.
We use account.getNFTs regulary, does that mean we can disable historical sync.

And is there a way we can upgrade the processor core to the level we needed?

#14

you can upgrade further the processing power if you want

account.getNFTs seems to be a web3api call that doesn’t use local Moralis Server db
if you don’t query data in your Moralis Server db about your users, than you can disable historical sync

#15

@cryptokid
As I read in this post: https://ethereum.stackexchange.com/questions/98233/how-to-find-all-erc721-compliant-nfts-owned-by-an-address-web3-js

account.getNFTs is connect to Moralis Server, so we cannot turn of that function.

We still want to upgrade both our servers (mainnet and testnet) to a better capacity. Can you tell me how can I do this?

#16

if you are using this: https://docs.moralis.io/moralis-server/web3-sdk/account#getnfts
as in Moralis.Web3API.account.getNFTs then this is a web3api call made to Moralis, that uses Moralis Server, but it doesn’t make a query in local Moralis Server db to get the data. It makes a query similar to what you would do to deep-index api on https://admin.moralis.io/web3Api

@kresimir can help you in upgrading the server further

#17

@cryptokid:

  • Thank for your information. We are turning off that function and checking the result.

@kresimir:
We want to upgrade both of our servers to production level, and with better CPU processing. Please tell me the detail.

#18

now it looks like the processor usage it low, everything works fine?

#19

I still have some lag. It will be better if I can upgrade my server to higher level. Still waiting for @kresimir feedback.

#20

Thanks for the update @nkduong. I was just waiting for your feedback if everything is working well now.

I’ve just sent you an email with details. :slight_smile: