Unable to see the latest NFT data in the Index on polygon

Technical Issue Reporting
#1

Chain: Polygon
ContractID: 0x94683E532AA9e5b47EF86bBb2D43b768C76c6C19

NFTs have been minted more than 18 hours ago.

Using the API: ```
curl -X ‘GET’
‘https://deep-index.moralis.io/api/v2/nft/0x94683E532AA9e5b47EF86bBb2D43b768C76c6C19?chain=polygon&format=decimal’
-H ‘accept: application/json’
-H ‘X-API-Key: <>’

Shows 5 NFTs, though 7 have been minted. I have tried to push refresh multiple times using curl -X ‘PUT’
‘https://deep-index.moralis.io/api/v2/nft/0x94683E532AA9e5b47EF86bBb2D43b768C76c6C19/sync?chain=polygon’
-H ‘accept: /’
-H ‘X-API-Key: <>’

And still no luck, any pointers welcome.

#2

I will take a look, it may be a problem on Moralis side

#3

They may sync now - I can now see tokenId 2. You can check sync times in the data returned. I still cannot see tokenID3. However, Moralis is not syncing automatically, and also is not allowing us to call a sync and update the index. Not sure if I am missing something here.

#4

it looks like we have a backlog now on polygon with processing the new transactions

#5

Is there a service availability dashboard or something to show what are the current open issues and what is the ETA?

#6

we don’t have this level of info available now
we have status.moralis.io but it doesn’t have everything

#7

Is there an update on this issue?

#8

we are working on fixing it

#9

ANy updates on this one?

1 Like
#10

the problem should be fixed now, there should be no backlog at this moment