[SOLVED] Subscription not canceled upon request


I sent an email to [email protected] on March 17th asking for a cancelation of my pro subscription (after I posted a request on this forum asking how to cancel…).
Unfortunately two months later I still have not had my subscription cancelled, and have been charged twice since then for an amount of approximately 50 pounds. I am a student, I can’t afford this at all, how can I ensure that my subscription is cancelled and I will no longer be charged, and is a refund in order for the two previous charges made on my account after the cancelation request was made?

Thank you

Hey @alexcessy,

Let me know your email address in DMs, the one from which you sent us a request for cancellation. I’ll double check if there was a conversation. Then we’ll see the status of subscription and refunds.