@maoricio1 You can send us an email and let us know the ticket number to expedite the conversation 
Hello kresimir, how are you? we already have a conversation through mail, please help us asap 
, we are in production
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Hello, we upgraded the server and now it seems is working fine, but sometimes is sending the next error:
What does it mean that error? In advance, thanks
sometimes you can get that error, you should retry to make same request again in case that you get that error
there is also another error that you can get from time to time