Server not available

Technical Issue Reporting
#1

Our Customer reached us today that the APP isnt working. Quick look, and yes moralis server is not available:

Plan
Payed pro plan with a 199$ bill per month.

Error:
2022-06-21T08:29:08.906Z - MongoServerSelectionError: getaddrinfo EAI_AGAIN moralis-mongodb
at Timeout._onTimeout (/moralis-server/node_modules/mongodb/lib/core/sdam/topology.js:438:30)
at listOnTimeout (node:internal/timers:559:17)
at processTimers (node:internal/timers:502:7)
2022-06-21T08:28:37.105Z - MongoServerSelectionError: getaddrinfo EAI_AGAIN moralis-mongodb
at Timeout._onTimeout (/moralis-server/node_modules/mongodb/lib/core/sdam/topology.js:438:30)
at listOnTimeout (node:internal/timers:559:17)
at processTimers (node:internal/timers:502:7)

Communication via Support Chat
no answer

Restart
tried to restart the server, after 20 Minutes, no result, still restarting.

Option to hard restart appears
Now i have an option to “Hard restart” the server.

What to do?

#2

what is the server url?

#3

https://xkmtef1dodnf.usemoralis.com:2053/server

#4

it is working now, the issue is that it is too much data in the database, 20M+ rows in 2 tables

#5

thank you, we already looked at the data and currently we dont see a method to reduce the imported data.
One of the contracts is the main contract for pancakeswapv2. But we only need about ~ 5% of the data. But at the import configuration, we can’t filter the data.

#6

how do you import it?

there is also the option to increase the size of the disk on your server, we rarely do that because it is not reversible

#7

we import via the “sync address” function in the admin panel.