Server not available

Our Customer reached us today that the APP isnt working. Quick look, and yes moralis server is not available:

Plan
Payed pro plan with a 199$ bill per month.

Error:
2022-06-21T08:29:08.906Z - MongoServerSelectionError: getaddrinfo EAI_AGAIN moralis-mongodb
at Timeout._onTimeout (/moralis-server/node_modules/mongodb/lib/core/sdam/topology.js:438:30)
at listOnTimeout (node:internal/timers:559:17)
at processTimers (node:internal/timers:502:7)
2022-06-21T08:28:37.105Z - MongoServerSelectionError: getaddrinfo EAI_AGAIN moralis-mongodb
at Timeout._onTimeout (/moralis-server/node_modules/mongodb/lib/core/sdam/topology.js:438:30)
at listOnTimeout (node:internal/timers:559:17)
at processTimers (node:internal/timers:502:7)

Communication via Support Chat
no answer

Restart
tried to restart the server, after 20 Minutes, no result, still restarting.

Option to hard restart appears
Now i have an option to “Hard restart” the server.

What to do?

what is the server url?

https://xkmtef1dodnf.usemoralis.com:2053/server

it is working now, the issue is that it is too much data in the database, 20M+ rows in 2 tables

thank you, we already looked at the data and currently we dont see a method to reduce the imported data.
One of the contracts is the main contract for pancakeswapv2. But we only need about ~ 5% of the data. But at the import configuration, we can’t filter the data.

how do you import it?

there is also the option to increase the size of the disk on your server, we rarely do that because it is not reversible

we import via the “sync address” function in the admin panel.