Server error on my exchange dashboard

Technical Issue Reporting
#15

server error massage came up agian 5 days after every thing return back up and running again
it has been on and off ever since i subscribe to this pro plan April 25

#16

could it be that this error message is hardcoded or from a different service?

we don’t return this particular error message in our API

#17

so were could this server error massage came out from?

#18

I don’t know, maybe you are using other API services too?

#19

we are using
chainstack
moralis
openexchange
bitgo

#20

we’ve contacted other API service providers and they said everything is working find
But then can you check for me on the moralis details weither i have exceeded any limits ?

#21

what should i do next to get this issue sorted out please

#22

I checked and you reached the limit only few times

#23

then what is the essence of my pro plan subscription

#24

this is very bad experience for me so what can i do to resolve this error

#25

I don’t think that the error is from Moralis.

#26

how can i proffer a solution to this please

#27

somehow we should identify what url was used when you got that error

#28

Is there any possibility of getting this resolved please

#29

Curious, do you have a self hosted server? I got a rate limit the other day and I was under the assumption it was coming from my server, not the api as I haven’t come anywhere near the api limits.

If you do self host there are environment variables which seem to be related to redis for:

  • RATE_LIMIT_TTL
  • RATE_LIMIT_AUTHENTICATED
  • RATE_LIMIT_ANONYMOUS
#30

But what variables should we put

#31

Please kindly guide me to figure out this issue please

#32

I have no idea what your app would need, its really dependent on the number of requests you make to the server.

These are defaults I have in my server’s .env file are, but I hit a limit the other day when I made several requests to the server in rapid succession.

RATE_LIMIT_TTL = 30
RATE_LIMIT_AUTHENTICATED = 50
RATE_LIMIT_ANONYMOUS = 20

I believe these are per user limits. So I think an authenticated user can make 50 requests to the server every 30 seconds, and non-authenticated can make 20 requests to the server every 30 seconds.

#33

Based on your error though Im not sure this is the issue. It has nothing to do with any plan. Its to resolve Rate limit exceeded errors from the server.

#34

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