I need more info, I don’t know exactly what happens
if needed you can get a plan with a higher rate limit, if that is the main issue
the last time i experienced this it was last week Saturday but every thing came back on by itself up and running after 4 to 6 hours,
But this time around its more that 48 hours still yet to come up
it took 4-6 hours until it started to work again, until that time you got those 429 rate limit errors?
server error massage came up agian 5 days after every thing return back up and running again
it has been on and off ever since i subscribe to this pro plan April 25
could it be that this error message is hardcoded or from a different service?
we don’t return this particular error message in our API
so were could this server error massage came out from?
I don’t know, maybe you are using other API services too?
we are using
chainstack
moralis
openexchange
bitgo
we’ve contacted other API service providers and they said everything is working find
But then can you check for me on the moralis details weither i have exceeded any limits ?
what should i do next to get this issue sorted out please
I checked and you reached the limit only few times
then what is the essence of my pro plan subscription
this is very bad experience for me so what can i do to resolve this error
I don’t think that the error is from Moralis.
how can i proffer a solution to this please
somehow we should identify what url was used when you got that error
Is there any possibility of getting this resolved please
Curious, do you have a self hosted server? I got a rate limit the other day and I was under the assumption it was coming from my server, not the api as I haven’t come anywhere near the api limits.
If you do self host there are environment variables which seem to be related to redis for:
- RATE_LIMIT_TTL
- RATE_LIMIT_AUTHENTICATED
- RATE_LIMIT_ANONYMOUS
But what variables should we put
Please kindly guide me to figure out this issue please