what can we do to resolve this error once and for all
in order not to experience this kind of error please
hello, how often it happens, when it happens for how long it happens?
it actually started last month this is the 4th time we are experiencing this
you could have rate limit error from time to time if you reach the rate limit per second, for a pro plan is 60 CU/s
when it happens, for how long it happens?
this issue began on the 18th APRIL up till this moment please help out on how we can permanently get this issue resolved
I need more info, I don’t know exactly what happens
if needed you can get a plan with a higher rate limit, if that is the main issue
the last time i experienced this it was last week Saturday but every thing came back on by itself up and running after 4 to 6 hours,
But this time around its more that 48 hours still yet to come up
it took 4-6 hours until it started to work again, until that time you got those 429 rate limit errors?
server error massage came up agian 5 days after every thing return back up and running again
it has been on and off ever since i subscribe to this pro plan April 25
could it be that this error message is hardcoded or from a different service?
we don’t return this particular error message in our API
so were could this server error massage came out from?
I don’t know, maybe you are using other API services too?
we are using
chainstack
moralis
openexchange
bitgo
we’ve contacted other API service providers and they said everything is working find
But then can you check for me on the moralis details weither i have exceeded any limits ?
what should i do next to get this issue sorted out please
I checked and you reached the limit only few times
then what is the essence of my pro plan subscription
this is very bad experience for me so what can i do to resolve this error
I don’t think that the error is from Moralis.
how can i proffer a solution to this please