Moralis.Cloud.httpRequest Problem on Singapore Region

Technical Issue Reporting
#1

Call httpRequest, get follow error,
{errno: -3001, code: 'EAI_AGAIN', syscall: 'getaddrinfo', hostname: 'kollect-api.team-mapa.space'}

This (may) happens only on server in Singapore region, I’ve tested same function call on Sanfransico, Bangalore region, but there were no problem.

My cloud function code looks like this:

Moralis.Cloud.define("requestTest", async (request) => {
  const logger = Moralis.Cloud.getLogger();
  
  return Moralis.Cloud.httpRequest({
    type:"GET",
    url: 'https://kollect-api.team-mapa.space/items/card_pack/10011015'
  }).then(function(httpResponse) {
    logger.info('Reply...' + JSON.stringify(httpResponse));
    return httpResponse;
  }, function(httpResponse) {
    logger.error('Error...' + JSON.stringify(httpResponse));
    return httpResponse;
  });
})
1 Like
#2

If you try multiple times or with same url or with different url you get same error?

#3

When using on Singapore region,

url: www.google.com --> ok
url: kollect-api.team-mapa.space --> error
url: jellys.team-mapa.com --> error

here is Korea, and if you need more domain test, let me know :slight_smile:

#4

I tested with a server from Singapore and it looks like I get same error

#5

Yep, I thought it might be related with that region’s router or dns config matter

#6

Is this issue scheduled to fix for near future? :wink: I need Singapore region because of the network latency from here, Korea.

#7

I don’t have un update yet.

#8

we need your server url in order to update the dns settings

#9

Many thanks to your team’s efforts. My server url is,
if wild card is possible, *.team-mapa.space, *.team-mapa.com
if only specific domains are possible, kollect-api.team-mapa.space, kollect-backend.team-mapa.space

Thanks in advance :heart_eyes:

#10

No, that is not what I mean, I mean what is your Moralis server subdomain that you use.

#11

Oops, :laughing: for now, 7syukwvyhaly.usemoralis.com:2053, 00tsd35dqfmn.usemoralis.com:2053

If so, whenever creating a new server at Singapore region, Will I have to let you know?

#12

for now it looks like we update the dns configurations per server to fix that problem

#13

Got it, many thanks! :heart_eyes: If you done, let me know.

#14

it should work now on those 2 servers

#15

I’ve tested,

on 7syukwvyhaly.usemoralis.com:2053, same error occurs
on 00tsd35dqfmn.usemoralis.com:2053, same error occurs

dashboard logs,

2022-01-03T18:44:20.940Z - Request failed with response code {“errno”:-3001,“code”:“EAI_AGAIN”,“syscall”:“getaddrinfo”,“hostname”:“kollect-api.team-mapa.space”}

Thanks for your concern!

Do I have to use bangalore region? Within a week, I have to decide which region to deploy a production service.

1 Like
#16

it should work now on both of those servers

#17

OK, now it works!

Thanks a lot, by the way, when I deploy production server at this Singapore region, who do I tell this assist to? At this thread or my dedicated manager of Moralis?

#18

you can write on this thread

#19

Got it, thanks! :heart_eyes: :heart_eyes:

#20

I have the same issue with on https://fymtaqkgi7pf.usemoralis.com:2053/server could you fix it for me @cryptokid