Event sync stop working since 2 am UTC

Technical Issue Reporting
#1

Hi team,
Our server stop receiving new event data since 2 am UTC, today
We already update and restart the server but it not working
You can check the image

Thank you!

#2

we are investigating

#3

the event sync data should start to recover now

#4

Still not working, please help to check it

#5

can you post the server url?
can you check last block timestamp in a table where it doesn’t seem to work?

#6

https://rgbpmxohagzp.usemoralis.com:2053/server

  • this tx created at (Feb-15-2022 12:36:56 PM +UTC)

https://bscscan.com/tx/0xbd3aeeb4036b3c4d3fddce12a7bee1063db0753189d59e001d0e38765d049ec2

  • this is time when data come to moralis db (2022-02-15T12:45:36.383Z)
#7

this means that it works, but it has some delay at this moment?

#8

Yes, today it happens a lot, and the delay sometimes almost ~30 minutes

#9

today there was a problem

I also noticed that you use only sync event on that server, you could try a nitro server too, any new created server is a nitro server

#10

We already subscribe the pro package for this server.
Now if we create a new Nitro server, could the new is pro also?

#11

you can create a new server, it will be a nitro server, will not be an upgraded server, but it should be enough to test what you have on that main server (~50k events synced)

if everything seems fine with that new nitro server, then we can upgrade the nitro server and downgrade the other server

#12

Thank you, I will try