Am still experiencing the server error massage on my project from the moralis API

Technical Issue Reporting
#1

cURL error 28: Operation timed out after 30001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://deep-index.moralis.io/api/v2/erc20/0x752Fa9BF788c38a3cC5e12450eEed54C51d1BcEF/price?chain=bsc

please help this is creating alot of problem for me it’s urgent please thanks

scrnli_6_4_2023_7-56-43 PM
scrnli_6_4_2023_7-56-43 PM1366×1501 256 KB

#2

Hey @IWC,

Looks like it is working fine now https://docs.moralis.io/web3-data-api/evm/reference/get-token-price?address=0x752Fa9BF788c38a3cC5e12450eEed54C51d1BcEF&chain=bsc&include=percent_change.

Can you let me know more details on this whether this still happens on your end or happening intermittently from time to time?

#3

it happens time to time sometimes it happens after some hours or at times it takes a day or two before the server error shows up again please help out on a lasting solution to this please this has cost me a lot of embarrassment for me in this project please

#4

the wallets actually came back on working fine at the moment but latter on it may go out again it has not been stable

#5

Hey @IWC,

Thanks for the quick response, we are aware of this issue that affects a lot of people since last week and is in the middle of investigation and fixing it with a long-term solution. :pray:

Please let us know if you find any record of timeout again, but for the moment it should be expected much more stable.

#6

currently it is stable now but i just hope it’ll stay on not just on and off please let’s have this permanently fixed please

#7

Hey @IWC,

Fully understood with that, our engineering team is working hard on that

Apologies for the inconvenience. If you found the issue again, please let us know anytime about it~

#8

the server error massage is back again

#9

Hi @IWC, sorry to hear that you having issues again, we can try to generate a new API key for you, generally this should fix the issue, rest assured, we’ll keep your current key active until you fully change to the new key.

let me know if you would like to go ahead with this option

#10

If you would like to go ahead, please send us your account email at [email protected], just by referring to this thread in the email.

#11

@IWC are you still having the same issue?

#12

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